FAQ
tbilisiwel.com
Frequently asked questions
Everything you need to know before booking your Georgia tour
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Booking
How to reserve your tour
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Travel info
Visas, safety, best time
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Special needs
Halal, vegetarian, families
How do I book a tour with TbilisiWelcome?
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Fill in the booking form on any tour page, or message us directly on WhatsApp at +995 598 51 49 07. We reply within a few hours, confirm your dates and send a custom quote. upfront.
Do you arrange halal or vegetarian food?
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Yes — we arrange halal dining throughout the trip for our guests from the Gulf, and vegetarian or Jain meals for Indian travellers. Just let us know your requirements when you book and we take care of everything.
Is Georgia safe for tourists?
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Georgia is consistently ranked as one of the safest countries in Europe and the Caucasus. Tbilisi, Kazbegi, Kakheti and Mtskheta are all very safe for tourists. Our guides are with you at all times.
What is the best time to visit Georgia?
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Georgia is beautiful year-round. Spring (April–May) and autumn (September–October) offer pleasant temperatures. Summer (June–August) is ideal for Kazbegi mountain views — and a perfect cool escape from Gulf heat. Winter brings snow scenery for dramatic photography.
Do Indian and Gulf citizens need a visa for Georgia?
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UAE, Saudi Arabia, Kuwait, Qatar and Bahrain passport holders can enter Georgia visa-free for up to 1 year. Indian passport holders require an e-Visa, which is easy to obtain online at evisa.gov.ge. We can guide you through the process.
What is included in the tour price?
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Our full packages include: airport transfers, 4 & 5 star hotel with breakfast, private vehicle, professional English-speaking guide and driver, entrance tickets, cable car, wine tasting, local SIM card and daily bottled water.About all other inclusions we can discuss on WhatsApp.
Can I customise my itinerary?
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Absolutely. Every tour we arrange is fully private — just your group. We can adjust the hotel category, add or remove destinations, change the pace for families with young children, or extend the tour to 6 or 7 days.
How do I pay?
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Payment terms depend on your booking type:
- Day tours — no upfront payment required. Pay on the day in cash or by bank transfer.
- Multi-day packages — we typically request 30–50% deposit to confirm your booking, with the remainder due on arrival. For last-minute bookings (within 7 days), full payment may be required upfront.
- Custom arrangements — discussed and agreed individually via WhatsApp.
We accept bank transfer and cash (GEL, USD, EUR). All payment terms are confirmed in writing before your booking is finalised.
Still have questions?
We reply on WhatsApp within hours
Recent Reviews
EXCELLENT Based on 43 reviews Posted on Google WESSAM IBRAHIMTrustindex verifies that the original source of the review is Google. They organized a 5 days trip for us on a very short notice. They responded very quickly and sent us a detailed itinerary, high quality vehicles and our guid was very friendly and professional. Highly recommended for anyone traveling to Georgia and is looking for a travel agencyPosted on Google ENAS ELAMINTrustindex verifies that the original source of the review is Google. Our family trip to Georgia was absolutely wonderful, and we couldn’t have asked for a better travel company to organize it. Everything was planned so smoothly from the moment we arrived until the day we left, making the entire trip easy, relaxing, and enjoyable for all of us. What really stood out was their exceptional service. They were available for us literally 24/7. No matter what we needed or what questions we had, they responded quickly and were always happy to help. It gave us so much peace of mind, especially while traveling with young children. A very special thank you to our driver, Rezo. Although he doesn’t speak English, language was never a barrier. His kindness, warm smile, and thoughtful gestures spoke louder than words. He was incredibly patient with our family, especially with our 10 month old son, always making sure we were comfortable. He was punctual every single day, and even on the few occasions when we kept him waiting for almost 30 minutes, he greeted us with the same smile and understanding. His professionalism, patience, and genuine care made every journey enjoyable. For our cultural sightseeing days, we were accompanied by our tour guide, Eka, and she was simply outstanding. She speaks excellent English and has an impressive knowledge of Georgia’s history, culture, traditions, and local life. Every place we visited became so much more meaningful because of her stories and explanations. Beyond her knowledge, Eka has such a warm and caring personality that we genuinely felt like she was part of our family rather than just our tour guide. She was wonderful with our children, always patient, engaging, and making sure everyone was enjoying themselves. Her passion for her country is truly inspiring, and she made us fall even more in love with Georgia. Thank you to the entire team for creating such unforgettable memories for our family. Your professionalism, kindness, attention to detail, and genuine hospitality exceeded all of our expectations. We highly recommend your services to anyone planning a trip to Georgia, and we will definitely be booking with you again on our next visit. Started recommending them to my family and friends already!Posted on Google DRMTrustindex verifies that the original source of the review is Google. We had an amazing experience. The coordinator was very kind and responsive, and helped us arrange the schedule smoothly according to the places we wanted to visit. Communication was easy and comfortable from the beginning, and every question was answered quickly. Our driver was also excellent. He drove very smoothly and safely, and the music he chose during the drive made the trip even more enjoyable. We also really appreciated that he recommended several places during the tour. Some of the spontaneous stops were not in our original plan, but they turned out to be some of the best parts of the day. Everything felt flexible, comfortable, and well organized. Thanks to the great communication, safe driving, and thoughtful local recommendations, we were able to enjoy the trip much more than expected. I would definitely recommend this service!Posted on Google MAHNOOR LIAQATTrustindex verifies that the original source of the review is Google. Posted on Google JOUBREAKER1Trustindex verifies that the original source of the review is Google. LTD TIBILISI team were very kind and helpful. They coordinated our tour trip during our 6 days stay in Georgia. We had great time. Thanks for the support and coordination.Posted on Google STUART KINGTrustindex verifies that the original source of the review is Google. It was very easy to book through these guys and so helpful. Our driver couldn't be more helpful. Wouldn't hesitate to book through them or recommend to friendsPosted on Google SAM JABRTrustindex verifies that the original source of the review is Google. The trips were smooth and drivers were very friendly helpful and on time.Posted on Google ALESSIA BATACCHITrustindex verifies that the original source of the review is Google. We had an amazing tour and our guide, Maria, was absolutely fantastic! She was so kind, helpful, and knowledgeable, and she truly made the whole experience even more special. The tour was very well organized and incredibly complete, especially for the few days we had there. We were able to see so many places without feeling rushed, and everything was planned perfectly. Everything was perfect from start to finish. Highly recommended!Posted on Google NATIA SISAURITrustindex verifies that the original source of the review is Google. Posted on Google MISI SAUDITrustindex verifies that the original source of the review is Google. From the very first contact, everything was handled with professionalism, warmth, and genuine care. The team is incredibly friendly and knowledgeable. Thanks to our guider mr Imeda and Theodore. They even provide airport transfer and esim. Their service is reliable, well-organized, and tailored to your needs, whether you’re visiting Tbilisi for the first time or returning to explore more of Georgia’s beauty. Communication was smooth, punctuality was spot-on, and the overall experience exceeded expectations. If you’re looking for a trustworthy company that offers outstanding service and a truly welcoming experience in Tbilisi, LTD TbilisiWelcome is the best choice. Highly recommended — I would gladly use their services again!